Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Last updated: March 15, 2026
Introduction
Helping Hands Supported Living LLC ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at https://hhsupportedliving.com and interact with our services. This Privacy Policy describes the types of information we collect, how we use it, and the steps we take to safeguard it.
By using our website or submitting information through our forms, you agree to the practices described in this policy.
Information We Collect
Information You Provide
When you fill out a form on our website — such as our Get Started, Contact Us, or Refer a Client forms — we may collect:
- Your name
- Email address
- Phone number
- Your relationship to the individual seeking services (e.g., self, family member, case manager)
- Any additional details you choose to share about your situation or needs
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies, including:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited, time spent on pages, and referring URLs
- Device type and screen resolution
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to inquiries: To follow up on form submissions and connect you with the right support
- Service coordination: To evaluate eligibility and match individuals with appropriate services
- Website analytics: To understand how visitors use our site and improve the experience
- Advertising: To reach individuals and families who may benefit from our services
- Communication: To send relevant information about our services, if you have opted in
Cookies and Tracking Technologies
Our website uses cookies and tracking technologies from the following third-party services:
Google Analytics
We use Google Analytics to collect anonymized data about website traffic and user behavior. This helps us understand which pages are most helpful and how visitors find our site. Google Analytics uses cookies to gather this information. You can learn more at Google's Privacy Policy.
Google Ads
We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This may involve cookies that track whether you visited our site after clicking on one of our ads. You can opt out of personalized advertising through Google Ads Settings.
Meta (Facebook) Pixel
We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising. The pixel collects data about your activity on our site after clicking a Meta ad. You can manage your ad preferences through Facebook Ad Preferences.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our website.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: With trusted third-party tools that help us operate our website and manage inquiries (e.g., form processing, email delivery), under strict confidentiality agreements
- Legal obligations: If required to do so by law, regulation, or legal process
- Safety: If we believe disclosure is necessary to protect the rights, safety, or well-being of any individual
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
Your Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we have collected about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Not be discriminated against for exercising your privacy rights
To exercise any of these rights, please contact us using the information provided below. We will respond to verified requests within 45 days.
Children's Privacy
Our website is intended for adults and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Helping Hands Supported Living
Email: meagan@hhsupportedliving.com
Phone: (619) 838-6432
1234 Independence Way, Suite 200
San Diego, CA 92101
